We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.
All personal information provided by you through this website (the Website) will be under the control of Five Villages Home Association Limited (FVHA) acting as Data Controller and in line with the General Data Protection Regulation (EU) 2016/679 (GDPR). Our registered office is The Office, Five Villages House, Oast House Field, East Sussex, TN36 4BQ. We are registered with the Information Commissioner's Office (ICO) and our registration number is Z785921X.
This privacy notice explains how we may use any personal information we collect about you when you use the Website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from May 2018.
What is personal information?
Personal information is information that alone or combined with other information may identify you. Under the GDPR personal data is defined as:
“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
We do not consider personal information to include information that has been anonymised so that it does not allow you to be identified.
What personal information we may collect
When you visit the Website we may ask you for personal information to allow us to contact you to deal with your request or enquiry. This may be collected when you enter your details into any of the forms within the Website, such as those we have provided to contact us. It may also be collected when you correspond with us by telephone, email or otherwise.
The information we may collect from you includes the following personal information:
What is an Internet Protocol (IP) address?
An IP address is a number that can uniquely identify a computer or network device on the internet.
How we intend to use your personal information
We process the information held about you for a number of reasons and upon different legal bases depending on the reason for which we have collected or obtained your personal information. The main reasons we process your information are:
To provide a service: this is
necessary for the performance of, or to take steps at your request prior to entering into, a contract with you.
To send you further information about our services. We will do this using the contact details you have provided. This is necessary in order to fulfil our legitimate interest in providing you with this information. We will give you the opportunity to opt-out of receiving further emails.
Will my personal information be shared with other organisations?
We may share your information with other organisations in the following circumstances:
All the above organisations will process your personal information inside the EEA.
How long will you keep my personal information?
Your personal information will be retained by us, for as long as is necessary for the required service to be provided to you. FVHA is required to retain certain information in accordance with the law, such as information needed for audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business and sector requirements and agreed practices. All retained personal information we hold is subject to the controls of our data protection and retention policies. Further details of our retention policy can be obtained by emailing
Where will my personal information be kept?
Your personal information will be under the control of FVHA as detailed in this notice.
However, as the internet cannot be guaranteed as completely secure, the security of your data transmitted to and from the Website; any transmissions are completely at your own risk.
How secure are my emails?
As part of complying with General Data Protection Regulation (GDPR), please be reassured that we always safeguard your information.
We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it. The date of subsequent revisions of this policy will be recorded at the beginning of this notice.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Can I find out the personal data that the FVHA holds about me?
FVHA at your request, can confirm what information we hold about you and how it is processed. If FVHA does hold personal data about you, you can request the following information:
In the event that we need to establish your identity before responding to a request to exercise your rights we may request that you provide us with ID, for example passport, driving licence, birth certificate, utility bill (from last 3 months).
If you would like a copy of some or all of your personal information, please contact us by using the details below. No charge will be made for this service.
We want to make sure our personal information is accurate and up to date. By using the contact methods below or the Contact us page of the Website, you may request that we correct or remove information you feel is inaccurate.
Please note that if you contact us by telephone, your call maybe recorded for training and quality purposes.
You also have the right to complain to the ICO about how we have processed your personal data. The ICO can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone on 0303 123 1113 or through the website www.ico.org.uk.
Please call us on +44 01424 814608/814876+44 01424 814608/814876 or use our contact form.